NOC (Network Operations Center)
Comprehensive Network Monitoring and Management
Experience seamless network performance and security with our Network Operations Center (NOC) services. Our team of experts is available around the clock to ensure your network operates smoothly, securely, and efficiently.
Core Services
Monitoring as a Service
Fault Detection and Troubleshooting
Performance Optimization
SLA Management
Proactive Maintenance
Collaboration
Types of NOC Teams
- Traditional NOC: Standard network monitoring and management.
- Service Provider NOC: Services for external clients.
- Cloud NOC: Focuses on cloud infrastructure.
- Enterprise NOC: In-house network operations.
- Command NOC: Critical operations and event management.
How We Operate
- RealTime Tools: Continuous monitoring of network infrastructure.
- Performance Metrics: Track bandwidth, latency, and uptime.
- Structured Processes: Effective incident response.
- Quick Resolution: Diagnose and fix network faults swiftly.
- Traffic Analysis: Enhance network efficiency.
- Capacity Planning: Upgrade infrastructure as needed.
- Service Standards: Manage and report on SLAs.
- Stakeholder Updates: Regular performance reports.
- Routine Tasks: Patching and firmware updates.
- Future Planning: Support business growth with infrastructure upgrades.
- Integrated Response: Coordinate with SOC and IT teams.
- Effective Escalation: Maintain clear communication channels.
Incident Management: Quick Response
| Alarm Type | Description | Priority Level | Tier 1 Analyst Tasks |
|---|---|---|---|
|
Reconnaissance & Probing
|
Actor attempting to gather information about the organization |
Low |
Weekly review of activity from OTX |
|
Delivery & Attack |
Attempted delivery of an exploit |
Low/Medium |
Weekly review of activity from OTX |
|
Exploitation & Installation |
Successful exploit or installation of a backdoor/RAT |
Medium/High |
Verify, investigate, and escalate to Tier 2 |
|
System Compromise |
Indication of a compromised system |
High |
Verify, investigate, and escalate to Tier 2 |
Ready to enhance your network with our expert NOC services?
Team Responsibilities
Alarm Types Description Priority Level
Tier 1 Analyst Task:
- Utilizes network monitoring tools for real-time monitoring of network infrastructure.
- Monitors network performance metrics such as bandwidth utilization, latency, and uptime.
- Detects and troubleshoots network issues promptly to minimize downtime. Incident and Fault Management: Implements incident management processes to respond to network incidents effectively. • Conducts fault management to diagnose and resolve network faults swiftly. Performance Optimization: • Analyzes network traffic patterns and performance data to optimize network efficiency. • Plans and implements network capacity upgrades based on performance metrics and future requirements.
Log Forwarding & Processing Mechanism:
- Desktops/Laptops (Windows/Linux/Mac)
- Thin Clients
- Servers
- Virtual Machines
- Security Infrastructure (e.g., AV Solution, NTA, Firewall, Web Proxy, IDS)
- Network Infrastructure – Syslog (e.g., Switches, Routers)
- Net-flow from Access & Core Switches
Cutting-Edge IT Solutions
Tailored for Your Business
At Digitaltrack Solutions Private Limited, we are committed to offering advanced IT solutions designed to empower your business. Our team of experts is focused on delivering exceptional, customized services to address your unique needs. Let us help you unlock your business’s full potential with our innovative IT solutions.
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Stay connected with our advanced network solutions. We offer robust networking infrastructure that supports seamless communication, secure connections, and high-speed data transfer, enabling your organization to operate efficiently and effectively.
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